This issue is resolved.
======================================
For those CLEVNET libraries that have Hoopla:
At this time, if you try to download a Hoopla item from the CLEVNET catalog (search.clevnet.org), you will receive an error message, but the item will still successfully download to your Hoopla account. We are aware of the issue and looking into a solution. We will update once this is resolved.
Patrons can view and download their Hoopla materials at: https://www.hoopladigital.com/login
There was a known outage of the CLEVNET App on the morning of 8/7/23. This issue has been resolved. Please encourage staff or patrons with holds or checkouts that are slow to load to refresh the app by going to the My Account > Preferences and then pressing the Reload button at the bottom of the screen.
If you are having issues switching from your username to barcode in the Libby app, try deleting the app and reinstalling it.
The issue with Overdrive’s Libby App has been resolved. If you encounter any issues, please get in touch with your local CLEVNET library for assistance.
Overdrive is reporting a partial outage that is impacting their app, Libby. We are communicating with Overdrive and will update you when the problem is resolved.
Recent changes made to how users of OverDrive/ Libby authenticate means that usernames will no longer work. The system will now only accept barcodes.
Access to Overdrive and the Libby App has been restored.
CLEVNET patrons may experience an error when connecting to Overdrive materials or logging into the Libby App. We are collaborating with Overdrive on a solution to resolve this issue quickly.
Access to CLEVNET resources has been restored.
——
We are currently experiencing intermittent technical problems – access to the catalog and other CLEVNET services may be interrupted while we fix these issues.
This issue has been resolved.
________________
The catalog is experiencing technical difficulties. Patrons may experience issues searching for and accessing physical resources – including books and DVDs. We are working quickly to resolve the issue.
On January 3, 2023, CLEVNET will be getting a new director, Jamie L. Mason comes to CLEVNET from Rocky River Public Library where he was Director for 8 years and Deputy Director for 5 years. Before that he was Technology Manager at Avon Public Library, and a technology consultant for several libraries in Lorain County. He graduated with an MLIS from Kent State University and attended Cleveland State University’s Leadership Academy and Public Management Academy. Jamie has served on the Rocky River City Schools Curriculum Advisory Board, the Ohio Public Library Information Network (OPLIN) Board and was American Library Association (ALA) Chapter Liaison for Ohio Library Council. Since Rocky River Public Library joined CLEVNET in 2017, Jamie served on the Executive Directors’ Panel and as Chair of the Executive Panel until his appointment to Director of CLEVNET. He has a strong leadership and technology background and is looking forward to applying his strengths to the CLEVNET organization.
“I am excited to move forward in this important new role. One of the tasks CLEVNET faces moving forward is to be a sounding board and source of information for more cooperation in the State of Ohio and to act as an example for cooperation in the nation. We should let other states and organizations know what is possible and be a resource to assist them to follow our example. In a climate where politicians are constantly looking at how government institutions and resources should be consolidated, CLEVNET stands out as the standard and the example for cooperation.”
This issue has been resolved
——————
Patrons have reported no longer being able to see their holds list in the Mobile App. We are investigating this issue and hope to have a solution soon.
