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UPDATE: Overdrive Issues

This issue has been resolved.


We are currently experiencing an issue with Overdrive. This is preventing patrons from downloading and accessing digital checkouts. We are working quickly to resolve this issue and will provide updates when the connection has been restored. 

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Publishers are limiting your use of eBooks and eAudiobooks through CLEVNET 

You know that book that’s at the top of your “Must Read” list? Imagine grabbing your tablet and searching the library’s catalog only to find that the eBook you wanted is unavailable. That’s what will happen under the new policies the major publishers have for public libraries. The new terms restrict how libraries can purchase and circulate eBooks and eAudiobooks. Here’s the situation: 

ALERT: Unable to make payments on CLEVNET app and catalog

We are aware of the situation and looking into a solution. Thank you for your patience.

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RESOLVED: Fines and emedia checkouts/holds are currently not displaying in the Public Catalog

This issue is resolved.

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We are aware of the issue and looking into a solution. Thank you for your patience.

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Maintenance August 8 to August 11

From August 8 to August 11 we are conducting some system upgrades.  During this period our ability to send notifications about holds and materials that are due will be affected.  As a result anything that would normally be due to be returned or picked up during that period will have the date extended after August 12.

Notifications through the "My Account" section of the catalog or through the CLEVNET app will function normally during this period.  

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RESOLVE: Logging into OverDrive issues

This issue is resolved.

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We are currently experiencing issues logging into Overdrive. This is currently preventing patron's from downloading and accessing digital checkouts both in the catalog (search.clevnet.org) and the CLEVNET app. We are working quickly to resolve this issue and will provide updates when the connection has been restored. 

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RESOLVED: Fines and Emedia not displaying in catalog

This issue is resolved.

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Fines and e-book holds and checkouts are not displaying in "My Account" for the catalog. (search.clevnet.org) We are aware of the problem and looking into a solution.

Problem with Morning Star Investment Center

If a user attempt to download the "Read Full Analyst Report", which is on the quote tab of a companies profile, the user is sometimes prompted to sign up for Morningstar Premium.  As a workaround the user can click on the 3rd tab on the page ‘stock analysis’ and then the full report can be accessed.

The catalog is working again

The catalog is working again.  Thank you for your patience.


The catalog is currently down.  As an alternative you can use the CLEVNET app which is available in the Apple and Android stores.

Resolved: Problems with Fines and Emedia

 

This has now been resolved.  Fines and electronic media are once again accessible via the catalog.


There is an issue with the catalog, when you are logged into your account fines are not displaying.  Related to this you can not download emedia (electronic) titles. We are working on this issue and hope to have it fixed soon. As an alternative you can download the CLEVNET app.

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